Make it easier for your customers to do business with you by providing the information they need to make ordering decisions and place orders anytime, from anywhere.

The PlumRiver Retailer Web Application will greatly increase the level of customer service that you provide to your most valuable assets - your customers. They will be able to get the information they want and when they want it - the status of all their orders, invoice history, shipment tracking, product availability, pricing, substitute product suggestions - all the information they will need to make their next buying decision.

In addition, with PlumRiver's simple and intuitive online catalog and order entry solution, your customers will enjoy the easiest online ordering system on the market. And because all the orders will flow directly into your ERP system, you will greatly reduce the company's order processing time, error rates and phone time.

With regards to product pricing, whether there is a need for Pre-season Order Programs, Show Specials or In-Season Incentive Programs, the PlumRiver Sales Program Module, will give you the tools needed to present your programs over the Web and guide the buyer, be it a retailer or a sales rep, through the proper procedures. It will not let them place an order that is "out of bounds" with the Program. But it will also let them know what they need to do to get to the next level of a program offering - stick AND carrot.

Then, in order to provide a wide variety of documents, business forms, product images or advertising material to your retail customers in an secure and easy manner, the PlumRiver Information Portal Module's content management system will allow you to organize and publish all relevant items that your retail customers may require.

And, if your company is selling, or would like to begin selling, products directly to a certain, finite group of consumers, such as Shop Employees, Team Members, Professional Associations, Corporation Members etc, a separate site can be set up using the PlumRiver VIP Consumer Group Module. Often there are opportunities for a company to increase their sales revenue and/or market share in these areas, but the manual nature of taking single product orders over the phone and of managing manual credit card processing, make these opportunities unrealistic to pursue. The PlumRiver VIP Consumer Group Module makes these barriers go away and opens up entirely new avenues for increasing sales.

The PlumRiver Credit Card Module provides true B2B features for your customers, as more and more specialty retailers place wholesale orders with their cards. Whether retailers wish to place quick re-orders or more long term futures and booking orders, this module will allow a wide variety of payment scenarios using credit cards, as well as online e-payments directly to your merchant bank. And, when accompanied by the PlumRiver Sales Tax Module, your company will be able to calculate, track and report on all the myriad, complex sales taxes required by law.