Make it easier for your customers to do business with you by providing the information they need to make ordering decisions and by allowing them to place orders anytime over the Web. The PlumRiver Retailer Web Application will greatly increase the level of customer service that you provide to your most valuable assets - your customers. They will be able to get the answers they want, when they want them. And because the orders will flow directly into your ERP system, you will greatly reduce your company's order processing time, error rates and phone time.

Site registration and access

• Can use dealer account numbers and/or assigned registration codes
• Allows for multiple buyers per retail account

On-line Product Catalogs

• Rich catalog content, including product marketing descriptions and images, full product dimensionality including sizing and colors, features and technical descriptions, sizing/color charts and more.
• As many on-line catalogs as the business demands (seasons, brands, divisions etc)
• Different catalogs for different customer types (e.g. "A" vs. "B" customers, Buying Groups, Shop Employees, Special Organizations etc.

Product Search

• Search by product name, number or description
• Browse catalog by departments
• Flip through the catalog by turning a "virtual" page.
• Advanced product search feature

Promote Key Products

• Specials and Spotlight sections allow the company to keep the retailer up-to-date with the latest featured products

Up-Sell, Cross-Sell and Substitutions

• Like a good sales person would do, the company will be able to make cross-sell and up-sell suggestions for all products
• Never lose a sale if your are out of stock, but have a good substitute product to offer

Order Entry

• Dynamically create easy to use order forms at SKU level
• Automatic price and quantity totaling
• Orders flow directly into company's ERP system, reducing Customer Service order entry time and avoiding any order errors

Inventory Availability

• Customer may view current and future inventory availability
• Information is presented right in the order form for easy viewing
• Multiple ways to show availability - actual quantities, In Stock vs Out Stock, red light/yellow light/green light etc.

Order Copy

• Buyers can easily copy orders for multiple ship-to addresses
• Buyers can build a new order from one or more previous orders

Library of order templates

• Rep and/or sales management can build a library of re-usable order templates
• Great for new product introductions where customers need guidance on size/color curves

Order History and Status

• Customer can view all their orders - whether submitted on the web or by phone/fax
• They can view each order's status - backorders and future delivery dates

Order Tracking

• View all invoices for any order
• View tracking numbers with hot-links to UPS, FedEx, etc.

Credit Status

• Customer can see credit status
• Site can allow order creation but block order submission

Notification System

• Automatic customer notification of orders, invoices and other transactions via email
• Add additional parties to receive emails ( appropriate sale-rep, other buyers, etc.)